Skills and qualities               Grade                Targets

commincation

Verbal                             A B C D E   

Non verbal                       A B C D E

Written                           A B C D E         

Oral                                A B C D E

Presentation

Clothes                          A B C D E

Tone of voice                  A B C D E

Dress of code                  A B C D E

Personal

Rudeness                       A B C D E                

Funny                           A B C D E

helpful                           A B C D E

predjuice                       A B C D E

Attitude

Postive attitude              A B C D E

polite                             A B C D E

Professional                      A B C D E

use of language                 A B C D E

KEY WORD-

A- EXCELLENT

B- VERY GOOD

C- SATISFACTORY

D - POOR

E- VERY POOR

The way i would use this observation sheet is to observe my staff by watching them while they are working and grading their performance using the sheet. for example when we look at staff attitude, i would like to see that the staff has a good postive attitude, so that the service user feels good, comfortable and happy in the carers presence, i would use the sheet to check how well the carer is showing a positive attitude